The transports up to 20 Kgr (maximum 1.5 meter length) are served with the ELTA DEMATA service and reach the nearest post office. The recipient is served by the post office depending on the capabilities of the area.
FREE DELIVERIES & CODS are valid only for the city of Thessaloniki, for orders from 99 Euros and up, weight up to 350 Kgr and goods purchased at RETAIL PRICES.
The products that have been purchased at a discount or at special offer prices, are received from our store in 43 Makedonias str. at the municipality of Kalamaria or sent to the address that the customer / user has stated when submitting his order. Our company freely chooses the means of delivery if the place of delivery is served by our distribution network, and we inform the customer either by phone or by e-mail of the acceptance of the order. The customer / user is informed in the above way about the shipping costs of the order.
If the shipment concerns an island, remote or inaccessible destination (indicative and not restrictive) then the customer / user has the opportunity to be informed when confirming the order about the exact shipping costs.
In most areas the delivery is set up to the pick-up address you have stated (on the sidewalk). In cases where the cooperating transport agency is unable to deliver on the sidewalk of the entrance, the delivery will take place at the nearest possible delivery point.
The tradition concerns large urban centers. In cases of Municipal Districts or areas that can be characterized as “remote areas”, then the goods reach the nearest warehouses of the transport and are picked up from there by the recipient.
If the delivery address provided by the customer / user is difficult to access by means of transport of the company / transport agency (eg truck) or entry is not allowed in the means of transport of the company / transport agency, then please let us know at the registration of the order so that appropriate measures can be taken. In case the information is not provided then the company / transport agency has the right to deliver the products to you at the point closest to the means of transport or to request an additional charge from the customer / user for the delivery of the goods to the sidewalk of the entrance.
In case the customer chooses the shipping method by the carrier authorized by him, then our company undertakes the obligation to deliver the order (in perfect condition and packaging), to the carrier designated by the buyer in Thessaloniki.
Receipts of products and services sold through the online store, when they are available, can be made from our store in D.D. Agia Paraskevi of the municipality of Thermi by arrangement.
The delivery time of the sold products and services is determined in the order depending on the availability, is confirmed in the acceptance of the order by the company, and is at most sixty (60) working days from the time of preparation of the sale unless there is a special, different agreement. confirmed in writing by e-mail. In case such time is not agreed and confirmed for any reason in the above way, the delivery will be made no later than sixty (60) working days from the acceptance of the order and preparation of the sale.
We always reserve the right to modify the shipping methods, terms and prices at will and without prior notice.
In any case, the availability of the goods, the exact shipping costs, the delivery days & the place of arrival of the order will be fully recorded in the order confirmation.
