In order to place my order from your online store, do I have to register?
No, you can place your order quickly and easily without having to register in our online store. However, in case you register, you enjoy additional amenities such as favorites list, order storage, etc.
Will you send me an order confirmation by e-mail?
We will send you a confirmation message of your order, immediately, while within 12 hours from the moment you create it we will inform you about how it will proceed.
Can I make changes to my order?
In case there is no previous payment, you can make any change you want in your order. In case of any previous payment, please contact us immediately at 2310795080.
Can I place my order and send it to me sometime later?
We can keep your order and send it to you at some point later, as long as you have informed us approximately when you want to receive it. In any case, however, the storage of the order can not exceed 30 days except for specific agreements.
What if one of the products I have chosen is out of stock or delivery is too late?
As soon as one business day after your order has been registered in the system, a company representative will call you to inform you about the details and delivery times.
What is the shipping cost?
Shipping costs are determined by the volume of products, the place of destination and the location of the supplier. Shipping costs are calculated on a case by case basis and we know all the required information (volume, weight, etc.) so that you can properly communicate with your carrier.
Alternatively, if you do not know of any shipping company in your area, we can contact the shipping company and a company representative will contact you in a maximum of 1 business day to confirm that you agree with the shipping costs of your order.
Can I return the product I ordered or can I exchange it for something else?
Shipping of returned products is the sole responsibility of the recipient. For any information you need, you can contact us by phone, at 2310795080. The return request is valid from the date you tell us.
The products you want to return should be in excellent condition, sealed in their original packaging and as long as the packaging has not been damaged by the weather. Otherwise the return can not be accepted. You are responsible for the cost of returning the products unless the product is covered by a warranty due to a manufacturing defect.
You have the opportunity to return the purchased products within 15 days from the moment of shipment. In case they are not returned within 15 days then we reserve the right not to accept the return or replacement of product.
In addition to the rights provided by the return policy, all rights applicable to consumers are recognized in each case under the existing provisions and laws relating to the contract of sale, as well as any rights arising in connection with the product warranty terms.
If your order has not been routed, you have the option to change or cancel it. In case you wish to return goods due to a change of mind, you will need your receipt, your order form, the order confirmation e-mail and the credit card clip (in case you have paid by credit card).
