The terms and conditions described in this policy apply to all products purchased from our online store in Greece.
Shipping costs for the return of products are borne exclusively by the customer. The charge for transporting your products depends on the postal code of your area and the weight of the goods. The “shipping costs” that have been paid for the shipment of the products to the destination are NOT RETURNED.
Returns are only accepted if the products you received and wish to return are not commensurate with their description and should be in the same condition and packaging in which you received them and are accompanied by the sales receipt or invoice.
The appearance of decors and surfaces as displayed on a monitoring screen can only approach the structures of the actual finished products, due to possible contrast variations, brightness and resolution settings.
The right of withdrawal cannot be exercised in case of color deviation from the published photos.
The right of withdrawal cannot be exercised under the status of “replacement” with another product.
The right of withdrawal may not be exercised for goods “upon order” or for goods manufactured according to the specific specifications of the customer or clearly personalized for him.
In the categories of natural wood floors, color deviations are not a defect.
Wood is a completely natural product. No piece of wood is completely the same as another. Parquets of the same sort may show color deviations. This is not a defect, as it is a feature of natural wood.
The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you have indicated to us in writing
Within 14 days from the receipt of the returned products by us and if they are in their original condition, without damage or loss, the company will return to the customer the amount of the value of these products, which has been charged to the customer using the same means of payment used by the customer for his initial transaction. The “shipping costs” paid by the customer for the receipt of materials are NOT RETURNED. In any case, the return of the price of the returned products will take place after you inform us in writing about the request for return of the products at info@cms-wood.gr and we accept their return and provided that the products are returned through the cooperating transport company and continue to be in perfect packaging and without damage.
If the returned product has been damaged or damaged by the customer’s fault or its value has been reduced by handling that is inconsistent with the use of the product, its features and function, the company will assess the value of the damage and the amount of the reduction. of value and is entitled not to accept its return.
In addition to the rights provided by the return policy, all rights applicable to consumers are recognized in each case under the applicable provisions and laws relating to the contract of sale, as well as any rights arising in connection with the product warranty terms.
